Kero Nordic Oy (FI3124896-5) operates this web store. This page will give you information of our terms and conditions of payment methods, delivery, returns, privacy policies and other terms.
Contact informationKero Nordic Oy (FI3124896-5)
We offer full 14 days money back guarantee and change from the date you receive the order. All returned items must be in original packaging and in good condition. Money will transferred to the original payment method after receiving returned goods.
Returns in Finland
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return cost in Finland is same as shipping cost 6,90€. You don’t have to pay return cost while you are returning items. The returning cost will be reduced from the balance we will refund to you. If you return all items, we will refund the original shipping cost, if you are returning only part of the items, we will refund item prices to you minus returning cost.
Returns outside Finland
You can make the return by contacting us at email@example.com. After contacting us we will contact you for further details. Please note that you must pay the return by yourself. The cost of return varies from your location.
We use payment service from Checkout which is a secure payment method for you. Checkout has a payment institution license issued by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6) and Checkout Finland Oy is part of OP Financial Group.
Please read the payment terms and policies from the link below:
Usually shipments leaves from our warehouse within 1-3 days after receiving the payment. There can be occasional delays on holiday seasons.
Finland: All shipments to Finland are shipped with Posti. You can choose from different delivery methods at the checkout page. Usually delivery takes 2-4 days. Letters are delivered directly to your home. The parcel is delivered to your closest Post Office which can be actual Post office or your local R-kioski or other Posti's service point. You will get SMS message once the parcel is ready to pick up.
You can see shipping costs on checkout page or in view cart page. Shipping costs include Finnish VAT 24%. Customer outside of EU are responsible for possible import customs and taxes.
When you use our web store we collect following information:
- Contact information (name, address, email, phone number)
- Order and payment information
- Feedback, support inquiries or other message you may send us
We use the collected information to:
- Manage the customer relations
- Manage the deliveries
- Marketing purposes
We follow the GDPR policy set by European union 25.5.2018.
We use Google Analytics to analyse our website and how users are using it. Not to give that information to us, you can use Google’s plugin for that: :https://tools.google.com/dlpage/gaoptout.